Returns

Returns

  1. Toy Genie will accept the following returns:
  2. If the product shipped has a defect or a quality problem
  3. If the incorrect item was shipped
  4. Within 10 days. No returns will be accepted after that time.
  5. No returns accepted if an incorrect item was ordered.

 
Return Procedure:

  1. Contact Toy Genie by e-mail
  2. After confirmation with Toy Genie, the product is to be shipped back within 7 days to 51 Geneva crescent, Uitzicht, 7570.. A tracking number needs to be provided to Toy Genie once the parcel has been posted.
  3. Once the return has been received by Toy Genie, the customer will be contact to arrange for a replacement.

 
Please Note:
If you place an order for an item that is out of stock, it can take up to 10 working days before you will receive the relevant item. Toy Genie will keep you posted.